{"id":1331,"date":"2024-09-27T14:29:25","date_gmt":"2024-09-27T14:29:25","guid":{"rendered":"https:\/\/eiecentre.com\/Excellence\/?post_type=courses&#038;p=1331"},"modified":"2024-10-04T16:07:40","modified_gmt":"2024-10-04T16:07:40","slug":"workplace-mediation-and-conflict-resolution-skills-course","status":"publish","type":"courses","link":"https:\/\/eiecentre.com\/Excellence\/courses\/workplace-mediation-and-conflict-resolution-skills-course\/","title":{"rendered":"Workplace Mediation and Conflict Resolution Skills Course"},"content":{"rendered":"<p><span data-preserver-spaces=\"true\">This skills-based course covers the new and exciting area of Workplace Mediation and conflict resolution. Workplace mediation is now seen as an essential skill for personnel and human resource professionals and is the fastest-growing area of professional development in modern HR practice.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">In any workplace, we can be guaranteed to encounter conflict. Up to 30-40% of a typical manager\u2019s time can be spent dealing with conflict. Senior executives report spending up to 20% of their time in activities involving harassment and dismissal.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">A survey conducted by Price Waterhouse and Cornells PERC Institute on Conflict Resolution of over 530 Fortune 1000 corporations stated that 90% of respondents view conflict management as a critical cost-control technique and 88% reported using mediation in the last three years.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Mediation is generally defined as the intervention in a negotiation or a conflict of an acceptable third party with limited decision-making power, who assists the involved parties in voluntarily reaching a mutually acceptable settlement of the issues in a dispute. In addition to addressing the substantive issues, mediation may also establish, strengthen, or terminate the relationships between parties in a manner that minimizes psychological harm. Essentially, mediation is a dialogue or negotiation involving a third party.<\/span><\/p>\n<h2><\/h2>\n<h2><span data-preserver-spaces=\"true\">Course Objectives<\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">At the end of this workplace mediation and conflict resolution course, the participants will be able to:<\/span><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Understand of workplace mediation theory, practice, and methods<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Apply a model of effective workplace mediation<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Interpret cultural differences that affect the mediation process<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Develop their skills in core mediation practice suitable for workplace conflict<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Effectively deal with blockages in the mediation process<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Understand the basics of reaching and formalizing mediation agreements<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Learn how to be aware of one\u2019s abilities and limitations in conducting workplace mediation sessions<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Develop an ethical framework for the practice of workplace mediation<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Utilize workplace mediation theory, practice, and methods<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Apply the 7-step model of effective workplace mediation<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Develop awareness of ones tendencies in thinking about and responding to workplace conflict<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Develop an understanding that conflict is a natural and necessary part of life and that how one responds to conflict determines if the outcomes are constructive or destructive<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Develop an awareness that competition &amp; collaboration are the two main strategies for effective negotiation<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Understand cultural differences that affect the mediation process<\/span><\/li>\n<\/ul>\n<h2><span data-preserver-spaces=\"true\">Targeted Competencies<\/span><\/h2>\n<ul>\n<li><span data-preserver-spaces=\"true\">Negotiation skills<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Conflicts management<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Mediation<\/span><\/li>\n<\/ul>\n<h2><span data-preserver-spaces=\"true\">Course Content<\/span><\/h2>\n<h3><span data-preserver-spaces=\"true\">Unit 1: Introduction to Mediation Theory &amp; Practice<\/span><\/h3>\n<ul>\n<li><span data-preserver-spaces=\"true\">Models of mediation<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">The workplace mediation process<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Case study: Intervention<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Workplace Mediation Video<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">When mediation works \u2014 and when it doesn\u2019t<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">The Mediator\u2019s role<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">How mediation differs from other interventions<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Limitations of the role<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">What do you bring to the room?<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Active listening refresher<\/span><\/li>\n<\/ul>\n<h3><span data-preserver-spaces=\"true\">Unit 2: Understanding Conflict &amp; Negotiation<\/span><\/h3>\n<ul>\n<li><span data-preserver-spaces=\"true\">Introducing conflict theory<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Thomas-Killman Conflict Mode Instrument (TKI)<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Conflict Handling Modes<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Resolving Conflict<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Elements of Negotiation<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Introduction to Reframing Techniques<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Stages of Negotiation<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">The Coleman Raider \u201cBare-Bones\u201d Model<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Possible Negotiation Outcomes<\/span><\/li>\n<\/ul>\n<h3><span data-preserver-spaces=\"true\">Unit 3: Elements of Workplace Mediation<\/span><\/h3>\n<ul>\n<li><span data-preserver-spaces=\"true\">The 7-step \u2018Eastburn\u2019 framework for effective workplace mediation<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Introducing Role play methods<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Case Study Discussion<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Caucusing Role Play<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Mediation Role Play<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Feedback and discussion on role-plays<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Impartiality<\/span><\/li>\n<\/ul>\n<h3><span data-preserver-spaces=\"true\">Unit 4: Effectiveness of Workplace Mediation<\/span><\/h3>\n<ul>\n<li><span data-preserver-spaces=\"true\">Joint or Co-Mediation<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Mediators at Work<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Icebergs and elephants<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Extensive Co-Mediation Role Plays<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Politics of Discourse<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Extended role-plays debriefing<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Blockages \u2013 moving disputants forward<\/span><\/li>\n<\/ul>\n<h3><span data-preserver-spaces=\"true\">Unit 5: Reaching Agreements &amp; Mediation Ethics<\/span><\/h3>\n<ul>\n<li><span data-preserver-spaces=\"true\">Reaching and formalizing agreements<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Agreements Role Plays<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Follow-Up<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Ethical framework for practice<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Ongoing professional development<\/span><\/li>\n<\/ul>\n<h2><span data-preserver-spaces=\"true\">Enhancing Conflict Resolution Skills in the Workplace<\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">As part of this course, participants will engage in specialized training modules to refine their aptitude for managing workplace conflicts. These modules include practical scenarios and role-playing exercises that embody real-world conflicts, enabling attendees to translate theory into valuable strategies.\u00a0<\/span><span data-preserver-spaces=\"true\">Whether through workplace conflict management training courses, workplace conflict resolution courses, or conflict resolution training in the workplace, the tailored content ensures a deep comprehension of both the theory and the practice of conflict mediation. By focusing on workplace conflict resolution training, workplace mediation courses, and mediation courses for workplace dispute resolution, the course serves as a beacon for those seeking to become adept in resolving disputes with poise and professionalism.<\/span><\/p>\n<p><a class=\"course-btn\" href=\"https:\/\/eiecentre.com\/Excellence\/en\/fill-form\/\"> Enroll Now <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This skills-based course covers the new and exciting area of Workplace Mediation and conflict resolution. Workplace mediation is now seen [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1333,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"course-category":[143],"course-tag":[],"class_list":["post-1331","courses","type-courses","status-publish","has-post-thumbnail","hentry","course-category-mastering-human-resources-management-courses-and-hr-certifications"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Workplace Mediation and Conflict Resolution Skills Course - Excellence<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eiecentre.com\/Excellence\/courses\/workplace-mediation-and-conflict-resolution-skills-course\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Workplace Mediation and Conflict Resolution Skills Course - Excellence\" \/>\n<meta property=\"og:description\" content=\"This skills-based course covers the new and exciting area of Workplace Mediation and conflict resolution. 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