{"id":2022,"date":"2024-10-02T22:55:45","date_gmt":"2024-10-02T22:55:45","guid":{"rendered":"https:\/\/eiecentre.com\/Excellence\/?post_type=courses&#038;p=2022"},"modified":"2024-10-04T17:06:21","modified_gmt":"2024-10-04T17:06:21","slug":"telesales-skills-training-course","status":"publish","type":"courses","link":"https:\/\/eiecentre.com\/Excellence\/courses\/telesales-skills-training-course\/","title":{"rendered":"Telesales Skills Training Course"},"content":{"rendered":"<p><span data-preserver-spaces=\"true\">Selling over the telephone is a specialist activity, whether you are selling an appointment or a product directly, and it differs from face-to-face encounters. In this telesales skills training, learn the sales techniques and strategies best suited for lead generation and selling over the telephone.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Participants in this telesales skills training course will engage with customers when selling on the telephone, which can help you attract new customers and identify new sales opportunities.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">This telesales skills course will also focus on the skills of a telesales agent, especially on creating a positive first impact by combining key phrases and tailoring the opening of the call to suit the customer&#8217;s profile.<\/span><\/p>\n<h2><span data-preserver-spaces=\"true\">How to Improve Telesales Skills and Techniques:<\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">Participants in this telesales skills course will learn how to turn script-based conversations into dynamic interactions that respond to customer cues and express genuine interest, reflecting the skills needed for telesales.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">This telesales skills training deep-dives into the specific telesales skills and techniques that convert a customer&#8217;s initial interest into a closed sale. It emphasizes the skills required for telesales, including handling objections and presenting solutions effectively.<\/span><\/p>\n<h2><\/h2>\n<h2><span data-preserver-spaces=\"true\">Course Objectives:<\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">At the end of this telesales training course, the participants will be able to:<\/span><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Understand the key skills and approaches to use when selling over the telephone.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Learn the most effective outbound telephone sales calling model.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Be able to structure a sales call effectively using a simple-to-follow framework.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Engage potential customers in conversation rather than read from a script.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Use effective questioning to understand customer needs.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Present a product or service so it sounds perfect for the customer.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Learn closing techniques to get to that &#8220;YES&#8221; and close the sale.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Deal with resistance and challenges and turn this into a conversion.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Learn how to build effortless rapport with your prospects.<\/span><\/li>\n<\/ul>\n<h2><span data-preserver-spaces=\"true\">Targeted Competencies:<\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">By the end of this telesales skills training, the participant&#8217;s competencies will:<\/span><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Negotiation skills.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Verbal Communication.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Listening skills.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Sales skills.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Customer care.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Conflict management.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Problem-solving.<\/span><\/li>\n<\/ul>\n<h2><span data-preserver-spaces=\"true\">Course Content:<\/span><\/h2>\n<h3><strong><span data-preserver-spaces=\"true\">Unit 1: Opening the Call and Engaging the Customer:<\/span><\/strong><\/h3>\n<ul>\n<li><span data-preserver-spaces=\"true\">Introducing yourself and your business to the customer.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Establishing immediate rapport.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Make it feel less like a sales call and more like a conversation.<\/span><\/li>\n<\/ul>\n<h3><strong><span data-preserver-spaces=\"true\">Unit 2: Sound More Human and Less Like a Robot:<\/span><\/strong><\/h3>\n<ul>\n<li><span data-preserver-spaces=\"true\">Using voice and words to generate interest.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Making it conversational and different from direct selling.<\/span><\/li>\n<\/ul>\n<h3><strong><span data-preserver-spaces=\"true\">Unit 3: Using the Right Language:<\/span><\/strong><\/h3>\n<ul>\n<li><span data-preserver-spaces=\"true\">What should you say and what should you not say when talking to customers?<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Using positive language that generates interest.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Making the customer feel valued.<\/span><\/li>\n<\/ul>\n<h3><strong><span data-preserver-spaces=\"true\">Unit 4: Establishing the Customer&#8217;s Needs and Interests:<\/span><\/strong><\/h3>\n<ul>\n<li><span data-preserver-spaces=\"true\">Use effective rapport-building and questioning techniques to find out more about the customer.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Identifying links between what the customer says and the products and services available.<\/span><\/li>\n<\/ul>\n<h3><strong><span data-preserver-spaces=\"true\">Unit 5: Presenting Products and Services:<\/span><\/strong><\/h3>\n<ul>\n<li><span data-preserver-spaces=\"true\">Matching your gathered information to products and services.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Presenting products in a way that will interest the customer.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Dealing with resistance and knockbacks to win the sale without being pushy.<\/span><\/li>\n<\/ul>\n<p><a class=\"course-btn\" href=\"https:\/\/eiecentre.com\/Excellence\/en\/fill-form\/\"> Enroll Now <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Selling over the telephone is a specialist activity, whether you are selling an appointment or a product directly, and it [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2024,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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